Terms and conditions of sale

1. Who sells

WHATECH MOBILE CO., LIMITED, registered office at Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. Email: info@eletrocraft.com.

2. Products and prices

Prices are shown in the currency of the country where you order and include any taxes that apply to the sale. Shipping is free. Photos and descriptions present the product; the parcel contains what is listed on the product page.

3. How to order

The pages of the site are an invitation to order, not a binding offer. You choose the product and fill in the order form: before sending, the summary shows product, quantity and total and you can correct anything. Sending the form is your offer to buy; the confirmation screen only acknowledges that it arrived. One of our operators phones you to confirm the order: the contract is concluded on that confirmation or, at the latest, on dispatch. Until then you may drop the order at no cost. We may decline an order (for example product sold out, address not served, an obviously wrong price, or if we cannot reach you after three attempts over three working days): we tell you and nothing is due. We sell to adult consumers, for private use.

The price that applies is the one shown when you ordered. If there is an obvious mistake (such as a misplaced decimal) we tell you the right price on the call and you decide whether to go ahead.

4. Payment

You pay on delivery, in cash to the courier. We do not ask for cards or advance payments, and there are no extra costs for paying on delivery.

5. Delivery

We dispatch your order within 1–2 working days of confirmation and the courier then takes 3–7 days to deliver it. The parcel is tracked: the tracking number is given to you by our call center during the confirmation call. On receipt, check that the parcel is intact; if it is damaged or incomplete, write to us at once at support@eletrocraft.com.

6. Warranty

All products have a 2-year warranty, in addition to your statutory rights. In case of a defect you can ask for repair or replacement at no cost.

7. Withdrawal and returns

You may withdraw within 30 days of delivery without giving a reason and get a full refund. The rules are on the Right of withdrawal page.

8. Complaints

For any problem write to support@eletrocraft.com. As a consumer you may also go to the courts of the country where you live and to alternative dispute resolution bodies. We normally reply within 2 working days.

9. Liability

Nothing in these terms limits your rights as a consumer or our liability where the law does not allow it (for example for personal injury or defective products). We are not liable for delays caused by events beyond our control (bad weather, strikes, closures): we tell you and you may cancel at no cost. If the parcel has not reached you within 30 days of confirmation you may cancel the order and owe nothing. Risk of loss or damage passes to you on delivery; if a parcel is refused or not collected, it returns to us and the order is cancelled at no cost.

10. Governing law

These terms are governed by the law of Hong Kong. If you are a consumer living in the European Union, you keep the mandatory consumer-protection rules of the country where you live, which these terms do not remove. These terms may be updated: the version published on the day you ordered applies to your order.